Devices: Overview
Section description
The "Devices" section includes two subsections: "My Devices" and "Issue Reports."
- My Devices
In this section, the user can view a list of their devices and relevant information such as device type and status (active, issue, or broken), submit an issue report, or return the device if needed. The user can also review the latest updates related to their devices. - Issue Reports
Here, the user can review reports about issues with their devices. This subsection contains information about problems that the user has reported to the admin.
Features list
- Viewing the latest section events
- Viewing the list of devices
- Submitting an issue report
- Return a device
- Viewing opened issues
- Viewing closed issues
Feature Overview
Viewing the latest section events
The "Last updates" block displays information about the latest events in the section. It includes details about the author of the change, the date, and a brief description of the event or action that occurred in the system.
Here, the user can navigate to the full list of events.
Viewing the list of devices
Here, the employee can view a list of devices provided to them by the company.
Submitting an issue report
To report an issue, simply click on the highlighted icon and choose the relevant option from the dropdown list.
Once you've done that, a popup window will appear where you can describe the problem in detail. After submitting a request, a new entry will be added to the “Issue Reports” subsection, and the admin will receive a notification about the new request.
Return a device
If you need to return a device due to termination, relocation, or any other reason, click on the highlighted icon. From there, select the appropriate option and confirm the action. Once confirmed, the device will be returned to the warehouse.
Viewing opened issues
In the "Open Issues" block, employees can view their inquiries regarding malfunctioning equipment. Here, the user can obtain detailed information about the issue.
After reviewing the inquiry, the administrator can mark the problem as resolved or change the device status to "Broken".
Viewing closed requests
In the "Closed Issues" block, employees can review the history of closed requests. Here, both resolved issues and devices marked as broken are displayed. Additionally, the user can view the details of the malfunction or download the report.
